Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at cs@petcommons.store. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, including perishable goods (such as pet food, treats, or supplements), custom or personalized pet products, and opened pet care or grooming items for hygiene reasons. Unfortunately, we cannot accept returns on sale items or gift cards. Please contact us at cs@petcommons.store if you have questions about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process the refund. If more than 15 business days have passed since your return was approved, please contact us at cs@petcommons.store.